PRIVACY POLICY

Last updated: May 2022

About this Privacy Policy 

  1. Core Pilates PT (ABN 30 914 477 022) (hereafter referred to as “Core Pilates”) is a Pilates training service.
  2. Your rights to use the Core Pilates Services (the “Service”) are set out in this Privacy Policy (“Privacy Policy”) and Terms of Service (“Terms of Service”).
  3. In this Privacy Policy, the terms “we”, “us”, and “our” refers to Core Pilates. 
  4. “Website” means the whole or any part of the web pages located at com.auand includes the layout, individual design elements, underlying code elements and any text, sounds, videos, graphics, animated elements or other content contained on our Website. 
  5. Our Terms of Service and our Privacy Policy are collectively referred to as the Agreement (“Agreement”). 
  6. Core Pilates provides this Privacy Policy to help you make an informed decision about whether to use or continue using the Core Pilates Service. If you do not agree to our practices, please do not use the Service. 
  7. This Privacy Policy is subject to the Terms of Service. Your use of the Service and any Personal Data you provide through the Service remains subject to the terms of this Agreement. 
  8. Capitalised terms defined in Core Pilates’ Terms of Service have the same meaning in this Privacy Policy. 
  9. We know how important security and privacy is to you. They are at the heart of Core Pilates and as such we strive to make things as safe and clear as possible for everyone involved. 
  10. This Privacy Policy sets out how Core Pilates (“we”) treat the privacy of those who use our Service and others with whom we interact. 
  11. This Privacy Policy outlines the specific legal obligations that we have when collecting and handling your personal information are outlined in the Privacy Act 1988 (Cth), and in particular the Australian Privacy Principles found in that Act.  
  12. We will update this Privacy Policy when our information handling practices change. Updates will be published on our website. 
  13. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at aoic.gov.au. 

 

  1. What is Personal Information?

This Privacy Policy refers to all “Personal Information” as information or an opinion about an identified individual, or an individual who is reasonably identifiable:  

  • whether the information or opinion is true or not; and  
  • whether the information or opinion is recorded in a material form or not 

 

  1. Changes

From time to time we will review our Privacy Policy to keep pace with changes in our Service and any data protection and privacy laws that may be applicable to our business.

This Privacy Policy is our most recently updated Privacy Policy. Your continued use of the Service constitutes your agreement to this Privacy Policy and any amendments.

We encourage you to read our Privacy Policy carefully.  

 

  1. Collection of Personal Data

We may collect your Personal Information if you: 

  • speak with us directly over the phone or via our support service; 
  • have contact with us in person; 
  • participate in public or closed surveys, questionnaires, or events; 
  • register for face-to-face or online events (such as webinars); 
  • interact with us online, via our website, email, mobile applications and/or social media pages (such as Facebook, Twitter, YouTube, Instagram or LinkedIn – these social media platforms will also manage your personal information in accordance with their own privacy policies); 
  • apply for a position with us (either as an employee, or as a volunteer or as a contractor). 

The collection of your Personal Information may be required in order for you to: 

  • join our website as a registered user; 
  • receive information from us including alerts via email or SMS communications; 
  • register to use forum or digital application; 
  • download our online resources;
  • register as a volunteer;
  • access services or resources; 
  • receive information about or become involved in our programs, campaigns or other initiatives; or 
  • work with us.

 

  1. Collecting personal information through our website

In some instances, we may also collect your personal information through the use of “cookies”. When you access one of our websites, we may send a “cookie” (a small summary file containing a unique ID number) to your computer or internet enabled device.  

Cookies are used to: 

  • Recognise your computer or internet enabled device;
  • Greet you each time you visit our website;
  • Keep track of services you view;
  • With your consent, send you news about viewed services;  
  • Measure traffic and engagement patterns, to evaluate our website visitor’s habits;  
  • Identify and continually improve our services, programs, content and resources; and  
  • If you do not wish to receive cookies, you can set your browser so that your computer does not accept them 

Our websites also use Google Analytics, a service which transmits website traffic data to Google servers in the United States of America. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage in order to improve our services, programs, content and resources.

By using our Website and mobile applications, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

You may opt out of personalized advertising by visiting Ads Settings: https://www.google.com/settings/ads

Alternatively, you may opt out of a third-party vendor’s use of cookies for personalized advertising by visiting: https://optout.aboutads.info/

What personal information do we collect? 

We collect the personal information which you provide to us. This may include your name, address, age or date of birth, telephone number, organisation, service or institution details, email address, communication preferences. In some instances, with your consent, we may also collect health information about you. 

We may also request: 

  • your preferences for receiving further information about our programs, campaigns or activities; 
  • additional types of personal information such as title, department name, company information, or demographic information 

The choice of how much information you provide to us is yours, but we require certain information from you in order to provide particular services. Where possible, you have the option of interacting with us anonymously (for example, as a visitor of the website) or using a pseudonym if you feel more comfortable with this.

 

  1. Use of Personal Data

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing via our website. 

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. 

 

  1. Sensitive Information

Sensitive information is defined in the Privacy Act 1988 (Cth) to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. 

Sensitive information will be used by us only: 

  • For the primary purpose for which it was obtained
  • With your consent; or where required or authorised by law

 

  1. Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. 

 

  1. Disclosure of Personal Data

Personal information will only be disclosed to third parties in accordance with this Privacy Policy. Core Pilates may at its discretion use other third parties to provide essential services. We may share your details as necessary for the third party to provide that service. 

We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your Personal Data and use your Personal Data only for the purposes that we give it to them.  

We may disclose your personal information to: 

  • service providers that host our website servers; 
  • marketing service providers; and
  • professional advisors.

We may also disclose your personal information if: 

  • you have consented to the disclosure; 
  • the disclosure is necessary to prevent injury to life or health; or 
  • it is required or authorised by or under an Australian law or a court/tribunal order.

We only disclose your health information for the purposes for which you gave it to us, for a directly related purpose which you would reasonably expect, or with your consent.

Third party platforms

We may use third-party online systems to administer bookings, payments, and other tasks in order to provide you with our services.  At the time of writing, this includes Studio Bookings (https://studiobookings.com/) based in the United States of America.  You may view the terms of use and privacy policy of Studio Bookings at the following links:

 

Please note that this means your personal information is stored and handled by Studio Bookings subject to the laws of the United States of America and the state of Connecticut in that country.  Should you have any concerns about the security, privacy, and integrity of your personal information stored by Studio Bookings, please contact them using the contact details provided in the above links.

 

  1. Security of Personal Data

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. 

Given internet transmissions cannot be guaranteed to be entirely secure, you acknowledge and agree that you use the Service at your own risk. 

 

  1. Retention and deletion of Personal Data

We will retain your Personal Data for as long as Core Pilates needs to provide you with our Service. 

We take steps to regularly destroy Personal Data, however we may: 

  • in some cases, retain a copy of your Personal Data to comply with our legal obligations, resolve disputes, enforce our agreements and to comply with our trust and safety obligations. Personal Data retained for this purpose will be archived and stored in a secure manner and will not be accessed unless required for any of these reasons;  
  • retain Personal Data in an aggregated, de-identified or otherwise anonymous form, such that there is no reliable way of identifying you from the information. 
  • retain Personal Data in order to create statistical information, including reports, about health trends pursuant to the sensitive medical information you have provided. 

 

  1. Your Rights

You may decline to submit Personal Data through the Service, in which case Core Pilates may not be able to provide certain services to you. If you do not agree with our Privacy Policy or Terms of Service, please discontinue use of the Service. Your continued usage of the Service will signify your assent to and acceptance of our Privacy Policy and Terms of Service.  

You have the right to: 

  • access and correct your Personal Data that is held by us; 
  • request the erasure of any or all of your Personal Data; 
  • restrict or object to the processing of any or all of your Personal Data; and 
  • withdraw any consent to processing that you have previously given in respect of any or all of your Personal Data.

You may access the Personal Information we hold about you and request to correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. 

In order to protect your Personal Information, we may require identification from you before releasing the requested information.  

 

  1. Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.  

 

  1. Notifiable Data Breaches Scheme

In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act 

 

  1. Policy Updates, Complaints, and Enquiries

This Policy may change from time to time and is available on our website. 

If you have any queries or complaints about our Privacy Policy, please contact us. 

 

  1. Questions and comments

If you have any questions or comments, or want to access, update, or delete the Personal Data we hold about you, or have a privacy concern please contact us at: 

Core Pilates PT 

Email: corepilatespt@gmail.com 

Please provide sufficient detail about the information in question to help us locate it. We will respond to any privacy request in compliance with the Privacy Act 1988 (Cth).

 

 

 

 

TERMS OF USE

TERMS OF USE

Last updated: May 2022

Please read the following Terms of Service carefully as they govern your use of this Website. By accessing the Core Pilates Website, you agree to these Terms of Service. 

About our Terms of Use

  1. Core Pilates PT (ABN 30 914 477 022) (hereafter referred to as “Core Pilates”) is a Pilates training service. Your rights to use the Core Pilates Services (the “Service”) are set out in these Terms of Service (“Terms of Service”) and our Privacy Policy (“Privacy Policy”). 
  2. In these Terms of Service the terms “we“, “us“, and “our” refers to Core Pilates. 
  3. “Website” means the whole or any part of the web pages located at com.au and includes the layout, individual design elements, underlying code elements and any text, sounds, videos, graphics, animated elements or other content contained on our Website. 
  4. Our terms of Service and our Privacy Policy are collectively referred to as the Agreement (“Agreement”). 
  5. We may change these Terms of Service at any time without notice. Any amendment will be effective immediately. Your continued use of this Website after any amendment constitutes an agreement by you to comply with, and be bound by, the amended Terms of Service. Accordingly, you should access and read the Terms of Service from time to time for changes. 
  6. IMPORTANT: By accessing or otherwise using the service, including accessing, browsing, posting on and downloading any materials, you acknowledge and agree to be bound by this agreement and agree to access or otherwise use the Service in accordance with this agreement.  
  7. If you do not accept and agree to be legally bound by and comply with the Agreement, you are not permitted to access or otherwise use the Service.  
  8. You acknowledge that the Core Pilates Website has been established to provide information about Pilates, health and wellbeing and it is not intended to be a substitute for professional medical advice, diagnosis or treatment. You should not disregard professional medical advice, or delay seeking it, because of any information contained on our Website. 
  9. If you need urgent help or you want to talk to someone immediately, please head to our contacts page. 
  10. Ability to Accept Terms of Service provide relevant information (including personal information) to enable Core Pilates to provide you with the service you have requested; 
  • provide Core Pilates with up to date contact details. 

Core Pilates may, in its discretion, access, monitor and review content or material which you submit to the Core Pilates Website. You grant Core Pilates a perpetual royalty free, non-exclusive, irrevocable, worldwide licence (with a right to sub-license to our authorised nominees) to use, modify, copy, distribute, transmit, reproduce, publish, display and broadcast the material you have submitted or posted on the Core Pilates Website including in any promotional or communication activities Core Pilates conducts in Australia or overseas. 

You will be asked to sign a Liability Waiver and complete the Adult Pre-Exercise Screening Tool on the day of your first appointment with Core Pilates. The Adult Pre-Exercise Screening Tool ensures we understand any pre-existing medical conditions you might have, and can refer you to seek medical clearance prior to commencing exercise, if required.  Please note that while we may provide you with general information about medical conditions, we cannot provide medical advice specific to your health, and you must consult a medical practitioner if you have any doubt as to whether Core Pilates is suitable for you.

The completion of the Liability Waiver and Adult Pre-Exercise Screening Tool are prerequisites to your participation at Core Pilates.

Both documents will be completed in the studio on the day of your first appointment.

If you have a complaint about any of the content that may be published on our Website, you should contact us. 

  1. Core Pilates Service

To the extent permitted by law, Core Pilates has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. 

Core Pilates will not and cannot censor or edit the content of any third party website. By using the Service, you expressly acknowledge and agree that we way be liable to you or anyone else for any loss or damage, however caused (and whether direct, indirect, consequential or economic) which may be directly or indirectly suffered in connection with use of our Website or websites or applications of third parties which are accessible from our Website . 

This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

  1. Privacy

You should ensure that you read our Privacy Policy. 

We will process all Personal Data supplied by you according to our Privacy Policy. 

Our Privacy Policy forms part of this Agreement. Accordingly, you must comply with your obligations in the Privacy Policy. 

  1. Indemnity

You agree to defend, indemnify and keep indemnified, Core Pilates and its respective employees, agents, representatives, contractors and licensees against any and all claims, demands, obligations, losses, liabilities, costs (including legal fees) or damages incurred and suffered from the use of and access to the Service, including (without limitation) as a result of any: 

  • breach of this Agreement (including, for the avoidance of any doubt, the Privacy Policy); 
  • violation of any Intellectual Property or other rights of a third party, or privacy right; or 
  • your access or use of the Service, and/ or Personal Data posted by you through or at the Service. 

This Indemnity clause will survive this Agreement and your use of the Service.  

  1. Specific warnings and disclaimers

Core Pilates makes no representation or warranty as to the reliability, accuracy or completeness of the information contained on our Website, or that your use of our Website will be uninterrupted or error free. 

You should not act on the basis of anything contained on our Website without first obtaining professional advice specific to your circumstances. Never disregard professional health or medical advice or delay the seeking of treatment because of something you have seen on our Website. You must make your own assessment of the information contained on our Website and, if you choose to rely on it, it is wholly at your own risk. 

We are not liable to you or anyone else if interference with or damage to your computer system occurs in connection with your use of our Website or a third-party website. You must take your own precautions to ensure that whatever you select for your use from our Website is free of viruses or anything else that may interfere with or damage the operations of your computer system. 

We may, from time to time, change or add to our Website without notice. However, we do not undertake to keep our Website updated and we will not be liable to you or anyone else if errors occur in the information on this Website or if that information is not up to date. 

To the fullest extent permitted by law, Core Pilates exclude all warranties, representations, implied terms and guarantees about the currency, accuracy, completeness, suitability, functionality or reliability of the Core Pilates Website, including any materials and resources provided on our Website.  

  1. Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia and the parties submit to the exclusive jurisdiction of the New South Wales courts for any matter arising under or relating to this Agreement. 

  1. Validity

Nothing in this Agreement shall be construed as excluding or overriding any mandatory terms imposed under any legislation applicable to this Agreement or its performance. 

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or removed to the minimum extent necessary so that this Agreement shall otherwise remain in full effect. 

  1. Amendments to this Agreement

This Agreement may be amended or replaced from time to time, with or without prior notice to Users, by posting an updated Agreement. Any updated Agreement becomes effective as soon as it is posted. Your use of the Service following any amendment constitutes your acceptance of any updated Agreement. If you do not agree to any updated Agreement you must not use the Service. 

  1. Prohibited Activities

You must not submit, post or upload any material to the Core Pilates Website which: 

  • is inappropriate, offensive or contrary to any applicable laws or standards, including, without limitation, material which:
    • (i) is obscene or indecent, depicts violence, sexual activity or pornography;
    • (ii) contains instructions in drug use;
    • (iii) instructs or encourages criminal activity; or 
  • defames, harasses, menaces, threatens, abuses, offends or embarrasses any person;
  • infringes the copyright, moral rights, confidentiality rights or intellectual property rights of any person, for example, by reproducing songs, poems, articles, logos, trademarks, pictures, photos, music or other material that is not owned by you (or which you do not have a licence to reproduce on the site);
  • infringes any of our rights or the rights of any third person including privacy rights;
  • breaches any laws, regulations, standards or codes as enacted, modified or updated from time to time;
  • impersonates any person or suggests a connection to a group or organisation which is misleading;
  • advocates the use of force or violence towards any person;
  • encourages, endorses, approves or recommends the performance of dangerous or illegal acts including suicide or self–harm; or
  • contains a virus or other code that has harmful or destructive properties.
  1. Copyright

Users of our Website have access to and may download available materials and resources for personal use only. All intellectual property rights in materials and resources provided on the Core Pilates Website are owned by Core Pilates or its affiliates or licensors. 

You must not do anything with the materials and resources, that is not expressly authorised by these Terms of Service. Without limitation, you must not modify, adapt, sell, or use the materials and resources for a commercial purpose (such as charging third parties for access to the materials and resources) without the prior consent of Core Pilates. 

You acknowledge that Core Pilates is not a counselling service. The content of the Core Pilates Website including the materials and resources is intended for information purposes only. The Core Pilates Website, materials and resources are not intended to be suitable for professional medical advice, diagnosis, or treatment. 

11. Trade Marks 

All trade names, trade marks, service names, and logos displayed on our Website and displayed in and around our premises are proprietary to their respective owners and are protected by applicable trade mark and copyright laws. These Marks may be our registered or unregistered Marks or may belong to others and are used on our Website with permission of the relevant owner. 

You will not attempt to decipher, disassemble, reverse engineer or modify any of the software, coding or information comprised in the Service; nor will you post to the Service any material which infringes any intellectual property rights of any third party. 

You are not permitted to copy, share or distribute e-courses or content produced by Core Pilates and available through our Website. 

By using the Service, you confirm that any Content and Personal Data you submit or post to the Service will not infringe any other person’s Intellectual Property Rights or any law. 

  1. Third-party Websites

Any links to third–party sites or applications are provided for your convenience only. If you access a third-party website or application from the Core Pilates Website, you do so at your own risk. The inclusion of a third-party website should not be interpreted as any endorsement, approval, recommendation or preference by us of the owners or operators of the third-party website, or for any information, product or service referred to on third-party website. 

You understand that these Terms of Service do not apply to your use of such third–party sites or applications. 

You acknowledge and agree that Core Pilates is not responsible or liable for your use of any third–party website, application, service or content. 

We are not responsible for the privacy practices of any third–party social media or other service providers that you can access through our Website. 

  1. Your visit to our Website

When you access our Website, we may send a “cookie” (a small summary file containing a unique ID number) to your computer or internet enabled device. We may collect your personal information through the use of cookies. 

We use cookies to: 

  • Recognise your computer or internet enabled device  
  • Greet you each time you visit our website  
  • Keep track of services you view  
  • With your consent, send you news about viewed services  
  • Measure traffic and engagement patterns, to evaluate our website visitor’s habits  
  • Identify and continually improve our services, programs, content and resources  
  • If you do not wish to receive cookies, you can set your browser so that your computer does not accept them 

All of the information we collect is aggregated and cannot be used to identify you individually. This information is used to evaluate website usage in order to maintain its effectiveness. 

We do not collect this information for any type of online advertising. 

  1. Social media

We have a number of social media accounts, which currently includes Facebook, Twitter, Instagram and LinkedIn. All content on our social media pages are subject to individual terms of use as outlined by each social media provider. 

By interacting with our social media pages, you agree to be bound by the terms of use of the relevant social media provider. 

  1. Appointments

Should you need to cancel, please be aware that any cancellations must be made 24 hours prior to your class beginning. Should you not attend you will be charged as if you had attended the appointment. Please call/text to cancel. Cancelled sessions need to be taken within 2 weeks of cancellation on an alternate day to your scheduled session.   

We understand sometimes unforeseeable circumstances can arise, but we have to be fair and consistent with all clients, therefore no exceptions will be made. Late cancellations will incur a lost session fee. 

Sessions are subject to change without notice. Core Pilates reserves the right to cancel sessions if necessary and you will not be charged for any class or private appointment cancelled by the Studio in advance. 

  1. Payment Policy

Bookings are to be made by telephone to us.

We will issue you with an invoice containing our payment terms and details, and you must pay the invoice prior to commencing the relevant session with us.

  1. Refund

Sessions are not transferable to another individual and cannot be used by another person. Please note we do not provide refunds, however we will happily reschedule your class or appointment to a more suitable time, subject to availability. 

Purchases are valid for 2 months for use and may be applied to different services. 

  1. Special Offers

You can only purchase the Introductory Offer once. The Introductory Offer is non-refundable nor transferable and will activate from the date of your first class booking. 

  1. Medical Disclaimer

We reserve the right to turn clients away if they do not have the correct medical clearance. You must inform the Instructor if you are pregnant or have any injuries. 

Also, due to the outbreak of COVID-19, if you meet any of the following criteria, you must refrain from entering the studio:  

– feeling unwell 

– cold & flu symptoms  

– shortness of breath  

– difficulty breathing  

– cough  

– other respiratory symptoms  

– close contact with anyone with these symptoms or with a confirmed case of COVID-19 

– recently travelled overseas 

Please note that we reserve the right to impose limits to class sizes and other requirements for class attendance, in accordance with any public health orders or guidelines set out by New South Wales and Commonwealth authorities in relation to COVID-19 or the outbreak of any other type of infectious disease.

If we change our policies, we will inform you of the changes as soon as practicable by email, or social media, or via our website.

  1. Safety Practice in Class

We may require you to attend a preliminary session prior to your first session in order to explain the proper and safe use of equipment in the provision of its service.  

Safety and instructions on equipment use & safety will be given on 1st assessment. We will not be liable for any unsafe use of equipment resulting in injury. Please communicate any questions regarding proper use of equipment to ensure your safety at all times. 

We reserve the right to restrict a client to a particular class type for safety reasons.  

  1. Contact us

If you have any questions or comments about this Agreement, including our Terms of Service and Privacy Policy, please write to us at: 

Core Pilates PT  

Email: corepilatespt@gmail.com 

Please provide sufficient detail about the information in question to help us locate it. 

 

CONTACT KIM